Unsubscribe and refunds

How to stop your subscription, and how to ask for money back if something went wrong.

How to cancel

Send the keyword for your operator, or reach us by email. Cancellation takes effect right away.

Libyana Users

Text 0 to 17200 and your subscription is cancelled straight away.

Cancel by email

Send us an email at help@shasheh-ly.com and we will assist you with cancelling your subscription.

  • Send it from the mobile number the subscription is registered to.
  • Cancellation takes effect immediately. There is no notice period.
  • No app and no account login is needed to cancel.
  1. 1

    Send the keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. 2

    Get confirmation

    You receive an SMS confirming that your subscription has been stopped. Keep it for your records.

  3. 3

    You are unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund policy

What we refund, how long you have, and how to ask.

  • Refunds can be requested within 30 days of the charge appearing on your mobile account.
  • Send your request to customer care at help@shasheh-ly.com.
  • Include the mobile number the subscription is billed to and the date of the charge you are querying.
  • Charges billed in error, or after a cancellation was confirmed, are refunded in full.
  • If the service was unavailable for a sustained period during a billing cycle, that cycle can be refunded.
  • Requests received more than 30 days after the charge are reviewed case by case.
  • Approved refunds are returned through your mobile operator, so the timing follows their processing schedule.
  • Asking for a refund does not cancel the subscription. Send the cancellation separately using the steps above.
  • We reply to every refund request, including the ones we cannot approve, with the reason for the decision.

Shasheh FAQs

Have questions about Shasheh? Our comprehensive FAQ section provides answers to help you get the most out of your subscription.

What do I receive with my Shasheh subscription?
With your Shasheh subscription, you gain unrestricted access to a vast array of Shasheh content, exclusive originals, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic library.
How did I get subscribed to Shasheh?
You subscribed to Shasheh by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to the whole catalogue.
Is there a charge for using Shasheh?
These subscriptions grant you unlimited access to all our Shasheh content and premium features during the active subscription period. Yes, Shasheh operates a subscription model (Libyana: LYD 3 weekly), please refer to our relevant pricing information.
What platforms does Shasheh support?
Shasheh is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite videos whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Shasheh platform or email us at help@shasheh-ly.com
How do I cancel my Shasheh subscription?
To cancel your subscription, you can do so by texting 0 to 17200 (for Libyana), or by emailing our customer care team at help@shasheh-ly.com.